Archive | December, 2011

Comments Welcome!

29 Dec

Rinadon reporting for duty. Really! Every day (and occasionally on weekends) our shipping team picks and packs your orders to make sure you receive accurate packages on time. Your happiness is our happiness.

We don’t like to brag, but… our shipping team has a pretty awesome track record. To help them be even more successful, you can help by being a pro user of the comment box when you checkout.

You’re probably familiar with the picture above. See where the red arrow is pointing? That handy box is kind of the key to shipping happiness. Believe it or not, our shipping team reads every single word that you type in that box and they are very good at following requests. So, take advantage! What do you want them to know?

Tips:

  • Do you require a non-negotiable quantity for an item? Mention it! Otherwise, we will send you only what is in-stock in our warehouse and only charge you for sent items. For various reasons, we don’t automatically backorder, so if you need 60 pieces of an amazing bracelet, tell us.
  • Delivery dates are especially important during the holidays, but your business is important all year. If you need a package by a certain date, please leave a comment. Unless requested, all packages are shipped via UPS. We’re located in Georgia. Here’s a map (taken off our website) showing about how long delivery takes:
  • A little note: shipping rates are based on weight and destination. If you are in a huge rush and need a package in 3 days, please remember that the shipping charge will be much higher than Ground shipping. If you’re still interested and want a shipping quote, leave a comment and we’ll be glad to find out for you.
  • Although we usually contact you by email, we like to give you a ring when getting back to you about your order details because time’s ticking. When leaving us a comment, please also include a phone number we can easily reach you at.
  • If you don’t live in the U.S. – no worries! International orders are shipped via UPS or USPS (Postal Service). When you submit your order, please leave a note telling us 1) what shipping service you would like and 2) a phone number or email address we can reach you at to confirm shipping charges.

Thank you for shopping with us. We hope you found this helpful!

A Thank You From Our CEO

27 Dec

In case you’re not subscribed to our Newsletter email, we thought we’d “reprint” our CEO’s holiday thank you message. From the bottom of our hearts, thank you very much!

Hello —

We hope you had a wonderful holiday full of joy and laughter with family and friends. This is the last newsletter email for 2011 and as we speedily approach the new year, I thought today would be the perfect time to personally express my deep and sincere thank-you to you. There are so many other moments throughout the year when we say, “We would not be who we are today without your support.” As overused as that phrase might seem to be, everyone at Rinadon stands by it 100 percent, 365 days a year. I know there are hundreds of other companies you could partner with, and I am thankful and encouraged that you choose to shop with us. In 2012, I want to continue to provide well-designed, fairly priced, and quality products with great customer service, all the while creating the best possible online shopping experience for you.

To kick off the new year, we are having a storewide sale. You may click here to begin shopping or visit our blog to find out the details of the sale.

As always, I encourage you to share your thoughts with us. Help us help you!

Thank you very much for your business and I wish you all the success – personally and professionally – in 2012.

 

 

 

and the Rinadon Team

Celebrate the New Year with Shopping!

27 Dec

Code: holiday5

  • Save 5% off your entire order
  • Discount on sub-total, not shipping/handling/fees, etc.
  • Cannot be combined with another discount code
  • Usage does not earn reward points
  • You can use code with already existing reward points
  • Active: 12/27/2011 to 1/15/2012 (expires at 12 am EST)
  • Cannot use code before or after the dates listed above
  • Applicable on ALL orders (domestic and international)

Questions? Email us sales@rinadon.com OR call during normal business hours EST (M-F).

Have a wonderful day and Happy New Year! Best wishes to you from everyone at Rinadon.com.